Refund policy
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At Nature Nest, every product is handcrafted and carefully inspected before dispatch.
Due to the hygienic and personal nature of our products, we do not accept returns or exchanges unless:
- You receive a damaged product.
- You receive the wrong item.
- The product is defective upon delivery.
To request a replacement or refund, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
After verification, we will offer a replacement or process a refund to your original payment method within 5–7 business days.
Products damaged due to misuse, improper storage, or normal wear are not eligible for refunds or replacements.
For assistance, contact us at:
Email:Â
Phone/WhatsApp: 09796417457
At Nature Nest, we take pride in creating premium handcrafted products with great care. Your satisfaction is important to us.
Returns
Due to the personal care and handmade nature of our products, we do not accept returns on:
- Handmade soaps
- Solid perfumes
- Serums
- Wax sachets
- Scented candles
- Car perfumes
unless the product is damaged, defective, or you receive the wrong item.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
Kindly share:
- Your order number
- Clear photographs of the product
- Photos of the outer packaging
Once verified, we will provide a replacement or refund, as applicable.
Refunds
Approved refunds will be processed to the original payment method within 5–7 business days after approval.
Shipping charges (if any) are non-refundable unless the error was on our part.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Non-Returnable Items
The following products are not eligible for return due to hygiene and safety reasons:
- Handmade soaps
- Solid perfumes
- Serums
- Wax sachets
- Scented candles
- Car perfumes
- Gift boxes
- Clearance or sale items
Exchange
We only replace items if they are damaged, defective, or incorrectly delivered.
Contact Us
For any questions regarding returns or refunds, please contact us through:
- Email: [Your Email]
- Phone/WhatsApp: [Your Number]
We are committed to resolving your concerns as quickly as possible.